Communication is always a question of the recipient. So in terms of business the
customer, client, and business partner is the decisive factor.
Therefore,
communication needs to be customer-centric – especially in the context of
company profiles, manuals, technical product descriptions, and training materials, as well as
project reports.
These documents are quality indicators to the customer
since he is depending on them in his decision making process or when to use the new products properly and
securely. But how does reality look like? Are we as customers and
clients always
satisfied with our manuals, descriptions, and documentations? Most people don't. Especially, when
documents are translated poorly from foreign languages.
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This is the reason why customer focussed documents have
to be in the centre of interest of the product management and the
marketing department. Although product lifecycles getting shorter and
shorter, competition gets stronger, and globalisation is growing
rapidly, it is a daily task for the people within each company to
cope with increasing customer expectations.
Our
clients are aware of this great challenge. They use our know how in documentation
management and workflow, as well as our resources for improving
their results. They save costs, time, and do increase their customer
satisfaction simultaneously.
Do also challenge our competence for your success! |
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